Support Services

Accessibility Services

The Mission of Accessibility Services is to lead the Campus Community in the creation of an inclusive learning and working environment and facilitate access, discourse, and involvement through innovative services, programs, and partnerships. Students should contact Accessibility Services as soon as possible before the first day of class to determine and request accommodations. Students seeking assistance must provide documentation that includes relevant medical, psychological, educational and/or emotional diagnostic tests or evaluations that verify the need for accommodation. Students will need to meet with Accessibility Services to complete an accommodation plan each semester. The Coordinator of Accessibility Services office is located in the Eason Student Services Center, room 110 on the Statesville Campus. Accessibility Services office hours are by appointment on both the Statesville Campus and the Mooresville Campus. Accessibility Services provides reasonable academic accommodations for students with a documented disability under the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Distance Learning

Mitchell Community College offers several distance learning opportunities for students including online, hybrid, and blended courses. Distance education is an educational process in which instruction (learner to learner interaction, instructor to student interaction, and learner to content interaction) occurs when students and instructors are not in the same location. These courses provide students with more flexibility than a traditional classroom setting.

Students are expected to:

Communicate via Mitchell Community College Office 365 Email (Outlook) and follow appropriate netiquette
Check their Mitchell Community College Email (Outlook)
Have reliable access to the Internet
Use Internet browsers effectively
Create and save files in commonly used word processing program formats such as docx, PDF, rich text, etc.
Upload files, images and videos
Have access to course specific software

Students enrolled in online courses receive the same credit, must satisfy the same course prerequisites, experience the same course content, and are assessed the same tuition as traditional students. For online courses, course content is published within the College’s learning management system (LMS) and course communication is through the College’s LMS and Mitchell Community College Office 365 Email (Outlook). Some online classes may have an optional online orientation or an optional in-person orientation. Students may have to come to campus to purchase books, pay tuition and/or complete assessments. Instructors are available to students via email, telephone, or by scheduled appointments. For hybrid and/or blended courses, instructional delivery can be a combination of in-person sessions and online instruction. Specific requirements are posted in the schedule listing on Self-Service and on the course syllabus.

Note: Students who qualify to receive education benefits from the Department of Veteran Affairs and Financial Aid are required to attend an orientation session and communicate with their instructors at least once a week.

Online Course

An online course delivers 100% of instruction over the internet. Online courses may or may not require in-person or on-campus meetings for non-instructional purposes such as class orientation or proctored examinations (either on campus or at an approved proctor site). The online course content is delivered through the College’s learning management system (LMS). Online courses allow for both synchronous and asynchronous class time.

Hybrid or Blended Course

A hybrid or blended course is conducted partially in the classroom and partially online. Hybrid and blended courses allow the student to benefit from both online and in-person teaching. The online portion of hybrid and blended courses allows students to attend synchronous ”virtual” sessions via the Internet. In hybrid or blended courses, students may be required to attend in-person class meetings. In addition, some of the required meetings may be held online. The online course content for hybrid and blended courses is delivered through the College’s learning management system (LMS). A hybrid course is one in which at least half to as much as 99% of the course is delivered online. A blended course is one in which 1% to as much as half the course is delivered online.

Asynchronous/Synchronous

Asynchronous class sessions allow students to complete work on their own time within a certain timeframe. Course content and activities (example: lectures, quizzes, assignments, discussion forums) are delivered through the College’s LMS and most often include due dates.

Synchronous class sessions occur when both instructors and students are either in-person or online at the same time. These sessions take place on set schedules and within set timeframes to allow real-time interaction in lectures, discussions, presentations, and other class activities. Students may be expected to be online at specified times in order to participate in the course. These sessions can be described as “live” or “real-time” sessions.

RISE-Reinforced Instruction for Student Excellence

Founded on the “open door” admissions philosophy, Mitchell provides reinforced instruction courses to ensure that students at all ability levels may be successful learners. Reinforced instruction courses promote the cognitive and affective growth of students at all levels of the learning continuum, thereby ensuring educational opportunity for each post-secondary learner. In addition, reinforced instruction courses ensure high academic standards by enabling learners to acquire competencies needed for success in mainstream college courses

NC High School to Community College Articulation Agreement

Mitchell formally identifies, recognizes and awards college credit for courses in the N.C. High School to Community College Articulation Agreement if the college course for which credit is being sought is listed in this catalog. To receive credit, a student must meet both the grade and CTE post-assessment score requirements. Mitchell must receive official documentation of a student’s eligibility from the student’s high school. For a complete list of the courses and requirements, please contact your high school or a student services advisor at Mitchell.

Crisis Intervention and SAP

Mitchell Community College has partnered with McLaughlin Young to provide the Student Assistance Program (SAP). A SAP is a college-sponsored benefit that offers the support resources students need to address personal challenges and concerns. The services offered through McLaughlin Young are confidential and free to the student and members of the household who are at least 18 years old or with parent approval. Services include: short-term therapy, legal assistance, financial assistance (e.g. tax prep and, financial planning), work-life balance, parenting and elder care, substance abuse support and prevention, and more. Student interested in SAP services should contact the Student Support Services Center at studentsupport@mitchellcc. edu. The Mitchell Market offers free food to current students facing food insecurities. Students experiencing an unexpected financial emergency can request assistance through the Student Support located on the website. Students may also visit the center on our Statesville Campus, Eason Student Services Center, Room 208.

Bookstore

The Mitchell Community College Bookstore is located in the Montgomery Student Union. The Bookstore offers curriculum and Continuing Education textbooks for classes offered at Mitchell Community College. The Bookstore’s website is available online for inquiry and purchases. The online Bookstore provides the title, author, edition, ISBN number, and price of the textbook(s) needed for each course. This information is provided online each semester.

When ordering textbook(s) using the online Bookstore, a credit card or financial aid funds may be used for payment. There are several options for picking up an online order. Orders may be picked up at the Statesville Campus or Mooresville Campus or may be shipped UPS to the student’s address of choice.

Students planning to participate in the graduation ceremony may purchase a cap, gown and tassel set at the Bookstore or through the online Bookstore. The Bookstore also offers announcements, class rings and degree frames for graduates to purchase.

The Bookstore has available to purchase book bags, calculators, supplies, and a variety of Mitchell Community College clothing. Required kits for designated programs are available as well as providing the opportunity for purchasing a laptop.

Work-Based Learning (WBL) Program

This academic program integrates classroom study with practical experience in business, education, and industry. Through this experience, students practice the theories and principles related to their major course of study in an actual work environment. The Work-Based learning work experience occurs concurrently with academic studies, may be paid or unpaid, and awards academic credit. A maximum of six credit hours may be earned through this program. One credit hour equals 160 hours of work experience per semester. Credit is awarded based on evaluations and assignments from the student’s supervisor at work, faculty advisor, and the Work-Based Learning office.

Eligibility

To be accepted, students must:

Be enrolled in a Mitchell curriculum or degree program in which Work-Based Learning is allowed
Have a minimum 2.0 GPA
Be recommended by the student’s faculty advisor or program faculty
Have successfully completed at least nine semester hours of college-level work in their major area of study including any specific courses required by the program

Currently Employed Students

Students may qualify to receive Work-Based Learning academic credit if they are already employed provided they:

Are acquiring significant new skills or knowledge related to their academic field of study
Are developing recently-learned skills or applying recently-learned knowledge related to their academic fields of study
Are receiving increased levels of responsibility related to their academic field of study

For information on how to participate in Work-Based Learning as a student, please speak with an advisor.

For information on how to participate in Work-Based Learning as an employer, please call (704) 978-1300.

North Carolina Information Highway

The Information Highway network brings together groups of students at distant sites, or students in the information highway room can receive instruction from another site that is equipped with the same technology. This is a traditional class in every respect except that the instructor is teaching from another site, or Mitchell Community College may be broadcasting the class to other sites. Students interact with other students and with the instructor at a distance using microphones, video cameras, and television monitors

Library

Mitchell Community College Library serves a diverse learning community with two full-size libraries. The J.P. and Mildred Huskins Library, located on the Statesville Campus, and the Mooresville Campus Library, provide resources and services which support and enhance instructional programs at Mitchell Community College. Library resources include books, DVDs, audio books, eBooks, web cameras, microphones, laptops, calculators, and online resources such as databases, journals, and articles. Library services include research assistance, book selection, group and/or individual orientation, library instruction, interlibrary loan, internet access, and printing. Students have access to individual computers, as well as a computer lab, group study rooms, a 3D printer, VR headsets, and a makerspace. Students may schedule an appointment with a librarian for research help or chat with a librarian online directly from the library homepage. Library employees staff an IT help desk on each campus and can reset student passwords and troubleshoot minor student account issues. To reserve materials or book a room, visit the library homepage at https://mitchellcc.edu/library. For additional information, contact the Huskins Library at (704) 878-3271 or the Mooresville Campus Library at (704) 978-3115, or email library@mitchellcc.edu.

Tutoring Center

The Tutoring Center employs peer tutors, professional tutors, and writing coaches to meet the diverse needs of Mitchell Community College students. The Tutoring Center provides free quality academic support services and tutoring that enables students to:

Develop, enhance, and maximize their learning skills
Increase their understanding, achievement, and enjoyment of course work
Become proficient in using computer software and equipment
Employ successful learning strategies
Work with professional writing coaches
Improve their understanding of source formatting and documentation (APA/MLA)
Gain confidence in brainstorming, revising, editing, and correct grammar use

Tutoring is offered in person and online by appointment, as well as drop-in when available. Tutoring Centers are located on both the Statesville Campus and Mooresville Campus. Tutoring may be scheduled at other remote locations as needed. For more information, contact the Statesville Tutoring Center at (704) 978-3116 or the Mooresville Tutoring Center at (704) 978-5412 or visit the Tutoring Center homepage at https://www.mitchellcc.edu/tutoringcenter/.

Academic Advising: Student Services Division

Professional Advisors in the Student Services Division provide essential support to students enrolled in both college transfer and associate in applied science degrees, diplomas, and certificate programs. Advisors play a key role in assisting students through the onboarding process, providing academic advising, and offering success coaching.

Onboarding and Advising for New Students

Upon enrollment, new students are guided through a comprehensive onboarding process by Professional Advisors. This process includes:

Career and Program Alignment: Advisors help assure that students have selected the appropriate academic program based on their career interests and goals.
Educational Planning: Advisors work with students to develop an educational plan that outlines the necessary courses to complete their program.
Student Portal Instruction: Advisors provide initial instruction on how to navigate the student portal and use associated software systems.
Resource Introduction: Advisors inform students about available resources such as academic support services, student support services, and community agencies.

Advising for students in the Associate in Arts and Associate in Science programs: Academic advising is provided by Professional Advisors into the students’ first year, helping to assure that students are following the appropriate academic pathway for their intended 4-year college or university. Students transition to faculty advising for continued academic guidance and degree completion.

Advising for students in Associate in Engineering (AE), Associate in Fine Arts, Music or Visual Arts (AFA), and Associate in Applied Science Degree, Diploma, and Certificate programs (AAS):

Professional Advisors support students in AFA, AE, and AAS programs by guiding them through the enrollment process, assisting with course selection, and facilitating their transition to faculty advising. Advisors ensure that students are aware of their faculty advisor assignments at the beginning of their first semester.

Advising as a Teaching Process

Advising is considered a teaching process that fosters student empowerment, independence, and confidence in managing their academic journey. Advisors engage in proactive coaching to help students:

Understand degree requirements and plan their course schedules accordingly.
Navigate academic systems and successfully use institutional tools such as the student portal and software.
Access and utilize resources that enhance their academic and personal success.

Advisors regularly review students' programs of study, assist with educational planning, and ensure that students are on track to meet their academic goals.

Success Coaching

Success coaching is an integral part of the advising process, designed to provide students with the skills needed for academic success. Advisors work with students to develop strategies for:

Time management
Study habits and academic performance
Goal setting and achievement

Coaching helps students address personal and academic challenges, ultimately supporting their persistence and success.

Student Engagement Software

Professional Advisors utilize student engagement software to track and document academic progress, communicate with students, and facilitate ongoing support. The software enables:

Follow-up on academic alerts, ensuring students receive timely intervention when needed.
Communication with students about critical deadlines, academic performance, and available support resources.
Connection to institutional resources that support academic and personal success, including tutoring, counseling, and other services.

Student Services Advising Offices are at the following locations:

Eason Student Services Building (Statesville Campus)

George W. Brawley, Jr. Building (Mooresville Campus)

Faculty Advisors, Learning Division

Faculty advisors guide students throughout their academic journey, providing critical support for course selection, degree completion, and career development. With expertise in their respective fields, faculty advisors ensure that students are well-prepared for both further education and immediate employment. Students pursuing Associate in Engineering (AE), Associate in Fine Arts (AFA), and Associate in Applied Science (AAS) degrees, diplomas, and certificate programs, are assigned a program-specific faculty advisor after their onboarding appointment in Student Services. Students in Associate in Arts (AA) and Associate in Science (AS) transfer programs transition to faculty advisors after their first year.

Advising for Associate in Applied Science Degrees, Diplomas, and Certificates

Faculty advisors for students pursuing Associate in Applied Science (AAS) degrees, Diplomas, and Certificates provide targeted, career-driven guidance to ensure students are equipped for the workforce upon completion. These advisors focus on:

Program Planning and Course Selection: Advisors assist students in navigating their curriculum and choosing courses that meet graduation requirements while aligning with career goals.
Industry-Specific Guidance: Advisors provide valuable insights into certifications, licensure requirements, and skills essential for success in the student’s chosen field.
Career Readiness: Advisors offer feedback and information on job opportunities, internships, and career paths, leveraging industry experience to help students understand workforce demands and opportunities.
Access to Support Services: Faculty advisors connect students with resources such as tutoring, counseling, and career services, ensuring they have the necessary support to succeed both academically and professionally.

For these students, advising is a comprehensive process that integrates academic guidance with career preparation, setting them up for success in their respective industries.

Advising for Transfer Programs (AA, AS, AE, AFA)

For students enrolled in Associate in Arts (AA), Associate in Science (AS), Associate in Engineering (AE), and Associate in Fine Arts (AFA) (Music or Visual Arts), transfer programs, general education and program-specific faculty advisors guide students through the transfer process. Advisors ensure students meet the academic requirements necessary for a successful transition to a four-year institution. Faculty advisors in these programs provide support in:

Transfer Planning: Helping students understand and select courses that align with the requirements of their target transfer institutions, ensuring a smooth transition to their chosen university.
General Education Pathways: Advising on courses that fulfill both Mitchell’s graduation requirements and the requirements for transfer, ensuring students complete coursework in the correct sequence.
Academic Success and Goal Setting: Offering ongoing guidance to help students achieve their academic goals and maintain strong academic performance, with the ultimate goal of preparing them for transfer.
Career Pathway Guidance: Advisors assist students in selecting courses that relate to career outcomes, ensuring their career interests align with the appropriate transfer program guides.

For students in transfer programs, their faculty advisors bring specialized knowledge of the transfer process, helping them make informed decisions about their academic paths and future college plans.

Student Responsibility in Course Selection

While faculty advisors provide invaluable support and guidance, students are ultimately responsible for their academic decisions. Students should consult the Mitchell Community College Catalog to familiarize themselves with course requirements, program sequencing, and institutional policies. While advisors assist with planning, students must make final decisions regarding course selection and their academic progress.

Connecting with Faculty Advisors

To find contact information for their faculty advisor, students can view their Student Profile in Watermark SSE or Self-Service, or search by last name in the College directory on the Mitchell Community College website.