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Standard
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Definition of Standard
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Example(s) of Technical Standard
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CRITICAL THINKING SKILLS
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• Analytical and critical thinking ability sufficient for safe and effective practical judgments
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- Ability to transfer theory into practical application.
- Identify cause/effect relationships in computer problem-solving situations in a specified amount of time.
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MOTOR SKILLS
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- Move freely, quickly, and safely in a close environment such as a computer area
- Work in coordination with other team members
- Move PC equipment between floors and designated needed areas
- Safely manipulate PC equipment, networking equipment or controls
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- Move from workstation to workstation near other members or students.
- Lift PC boxes, printers and other components in coordination with other students.
- Lift components from floor, pallet or table and place on storage racks.
- Remove components from storage cabinets or shelves above head.
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VISION SKILLS
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- Visual ability sufficient to be able to access printed manuals as well as information handwritten on white boards
- Review printed documents for computer repair and upgrade of any computer or network environment
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- Read and apply computer repair instructions, perform diagnostics with PC software and properly read output and results.
- Read and interrupt diagnostic software, operating system updates or new releases.
- Visually identify worn component needing replacing.
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COMMUNICATION SKILLS
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• Communicate effectively and professionally when interacting with peers, faculty, staff, and guests using the English language verbally and in written form
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• Follow directions, describe decisions, demonstrate listening skills, write reports, and follow directions.
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INTERPERSONAL SKILLS
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- Work cooperatively with other students and instructors
- Follow directions of instructors and fellow students
- Display characteristics of emotional stability
- Ability to work in a group or in team environments
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- Maintain a cooperative spirit while working in a constant problemsolving environment.
- Complete duties as assigned.
- Maintain a positive attitude.
- Add productive input, assistance and collaboration for specific duties required for a project or within your group.
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ENVIRONMENTAL TOLERANCE
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• Remain calm in a stressful environment
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• Maintain calmness within small or tight storage areas where work could be performed.
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TECHNOLOGICAL
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- Ability to gather credible information using computer technology
- Utilize remote access software, diagnostic utilities and network dashboards
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- Remote accessing a client’s computer to correct a problem with that PC.
- Update system O/S to improve PC security and performance.
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ABILITY TO LIFT
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• Ability to lift, carry and balance up to 40 pounds for a new computer desktop with other necessary devices
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• Ability to lift, carry and balance a computer, monitor, audio or network equipment for setup.
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