| Standard |
Definition of Standard |
Example(s) of Technical Standard |
| CRITICAL THINKING SKILLS |
- Decision making and problem-solving
- Application of ethical standards
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- When working with supervisors, peers, vendors or customers must be able to apply critical thinking skills and make decisions in short timeframe.
- Must be able to comprehend and apply company policies and procedures.
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| MOBILITY/MOTOR SKILLS |
- Use of computer keyboard and mobile communication technologies
- Ability to perform standard office functions such as sitting/standing at a workstation, participation in meetings and on teams with occasional travel
- Move freely, and safely in a classroom environment
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- Typing skills are increasingly important across all levels of the organization.
- Move safely within a classroom environment when presenting reports or information to the class.
- Move safely within the classroom to reconfigure into teams for group projects and/or collaborative efforts.
- Operate a computer as needed for exams, quizzes, or assignments.
- Operate a computer as needed to complete assignments in lieu of a missed classroom instruction or inclement weather.
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| AUDITORY SKILLS |
- Comprehension and understanding of spoken language
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- Must be able to place and receive telephone or video calls and participate in occasional web-based meetings.
- Interaction with suppliers, customers, peers, and others is common.
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| VISION SKILLS |
- Ability to work on a computer for extended lengths of time
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- Computers and mobile communication tools are ubiquitous in business administration
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| COMMUNICATION SKILLS |
- Ability to communicate effectively with others, both orally and in writing
- Comprehension and understanding of spoken and written language
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- Communication both sending and receiving are key to participating in and managing organizations.
- Deliver oral presentations, interact in group discussions, demonstrate listening skills, write reports, and follow directions.
- Speak and write clearly and distinctly for seated classroom and/or online assignments, projects, and exams.
- Send clear, concise, professional emails to peers and faculty.
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| INTERPERSONAL SKILLS |
- Ability to work collaboratively with others in a variety of settings and situations
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- Teamwork is frequently required in today’s work environment.
- Maintain a cooperative spirit while working in groups or team environment.
- Maintain a positive attitude.
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| BEHAVIORAL SKILLS |
- Maintain hygiene and appropriate dress requirements in a professional setting
- Demonstrate professionalism and strong work ethic
- Adapt to changing environments and work-related challenges
- Complete an equitable share of duties
- Remain calm in a changing environment
- Self-manage medical and emotional conditions
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- Business administration employees represent their company with vendors, customers, and other industry participants as well as peers/supervisors and must maintain professionalism and integrity.
- Managers and staff are expected to work independently.
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| PHYSICAL STRENGTH SKILLS |
- Sit in a classroom environment
- Move about in classroom to work in groups/teams
- Use critical thinking skills to make decisions
- Read and follow directions
- Lift/move office equipment
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- Remain seated or quietly stand for the entire class period.
- Move safely about in classroom to work in groups/teams according to instructions.
- Solve problems and analyze situations by using critical thinking skills.
- Complete assignment by reading and following directions.
- Be able to lift up to 20 pounds.
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